SMTI Service Request | Submit Equipment Support Request

To help us serve you faster, please provide your equipment serial number.
If you do not have the serial number, check the box below to continue.

▥ Equipment & Issue

I do not have a serial number

Serial Number *

Model Number (if known)

Description of Problem *

Notes (Error / LED Lights)

Upload Photos, Videos, or Files Max total size: 25 MB. Photos, PDFs, or videos allowed.

Name *

Email *

Phone

Facility / Company Name

Facility Address

Department / Room / Location

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How it works

Enter a serial number or check the box if you do not have it.
When a serial number is found, equipment details may fill in automatically.
If you already entered facility details, we will ask before overwriting them.
You will receive a confirmation email at the address provided in the Contact Information section after your request is submitted.